If you are visually impaired, cognitively unable to use a smartphone, or live in a zero-signal area (like rural Scotland or the Australian outback), HSBC has an : the HSBC Secure Key Pro (Digipass 950).
Here are a few options for a social media post, depending on the platform and the specific intent (e.g., general information, a warning about scams, or a "how-to"). hsbc replacement secure key exclusive
at 03456 002 290) or request one via secure message in online banking. : Generally provided free of charge for retail banking users. : Typically arrives within 5 to 10 working days If you are visually impaired, cognitively unable to
If a customer loses or has their Secure Key token stolen, they can contact HSBC's customer support to request a replacement. : Generally provided free of charge for retail banking users
Customers who are currently using Secure Key Exclusive will receive a notification from HSBC when it's time to switch to HSBC Verify. They can then download the app and follow the instructions to set it up.
If you have recently lost your device, received a faulty one, or simply received a notification that your old key is about to expire, you may have been told that a direct replacement is "no longer available." But there is a catch—and an exclusive upgrade path that many customer service representatives do not immediately explain.