Ensure you are on the official WWW51ScopeCN landing page. Look for the "Download" or "Support" section specifically tied to your hardware model (e.g., an oscilloscope or digital magnifier).
| Symptom | Likely Cause | Fix | |---------|--------------|-----| | Installer aborts with “Missing VC++ runtime” | VC++ Redistributable not installed | Install the latest from Microsoft. | | install.exe won’t launch (blocked) | SmartScreen or antivirus | Right‑click → Properties → Unblock (bottom checkbox). Then retry. | | Application crashes on start | Corrupted extraction | Re‑extract the archive to a clean folder, or re‑download the .rar . | | Service fails to start (error 1067) | Invalid config path or permission issue | Ensure the data directory exists and that the service account (usually LocalSystem ) has read/write rights. | | Port 8080 already in use | Another app (e.g., Apache, IIS) is bound | Change the port in the configuration wizard or stop the conflicting service. | | Logs show “License not found” | LICENSE file missing or unreadable | Verify the LICENSE file is present in the install folder; if not, re‑install. |
Select your camera from the list (often labeled as or General-UVC ).