| Issue | Likely Cause | Fix | |-------|--------------|-----| | Plug not connecting to Wi‑Fi | 2.4 GHz network unavailable or password wrong | Verify router broadcasts 2.4 GHz, re‑enter password | | LED stays red | Firmware corrupted | Perform a factory reset (hold button 10 s) and re‑flash firmware | | Energy data shows “0 W” | Device offline | Ensure the plug is within Wi‑Fi range; restart router if needed | | Voice command not recognized | Integration not linked | Re‑authorize the JUQ skill in Alexa/Google app |
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