Some users have reported the scanner failing to wake after the computer goes into sleep mode. A common fix is to unplug and replug the device or to disable "Allow the computer to turn off this device to save power" in the device's Power Management settings. Windows Hello Failure:
Even with the correct driver, issues arise. Here is a dedicated troubleshooting section.
: Windows 10 (32/64-bit) and Windows 11 are the primary supported systems. Support for Windows 7/8 may require manual driver downloads from the official site. Performance : Features a matching response time of less than 1 second and 360-degree recognition.
Avoid third-party “driver updater” websites. Many host malware disguised as the Benss fingerprint reader driver . Always verify the digital signature of the downloaded file.
After installing the benss fingerprint reader driver , your PC crashes with DRIVER_IRQL_NOT_LESS_OR_EQUAL or SYSTEM_SERVICE_EXCEPTION .
Once the driver is installed, follow these steps to activate the sensor:
Some users have reported the scanner failing to wake after the computer goes into sleep mode. A common fix is to unplug and replug the device or to disable "Allow the computer to turn off this device to save power" in the device's Power Management settings. Windows Hello Failure:
Even with the correct driver, issues arise. Here is a dedicated troubleshooting section.
: Windows 10 (32/64-bit) and Windows 11 are the primary supported systems. Support for Windows 7/8 may require manual driver downloads from the official site. Performance : Features a matching response time of less than 1 second and 360-degree recognition.
Avoid third-party “driver updater” websites. Many host malware disguised as the Benss fingerprint reader driver . Always verify the digital signature of the downloaded file.
After installing the benss fingerprint reader driver , your PC crashes with DRIVER_IRQL_NOT_LESS_OR_EQUAL or SYSTEM_SERVICE_EXCEPTION .
Once the driver is installed, follow these steps to activate the sensor: